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Email support@yourchristmastree.coSize and fit
How high is your ceiling?
Enter your ceiling height above and we pick the tree that leaves room for a topper.
Yes. The height we list is the full height with the stand, from the floor to the tip.
Leave 6 to 12 inches between the tip and the ceiling. A tall star needs the full 12.
Width is measured across the lowest branches. The size table on each product page lists the width for every height.
Full is the classic wide shape for open rooms. Slim fits corners and smaller rooms. Pencil is made for hallways and tight spaces. The shape options on the product page show what each tree comes in.
Delivery and Christmas
The delivery window on every product page is calculated live for your order. Order before the Christmas deadline in the top bar and it arrives in time.
Free on every order to all 50 states and Washington, D.C., with tracking on every box.
Trees in stock ship within 1 business day. You see the stock status right above the add to cart button.
You get a tracking link by email the day your tree ships. Can't find it? Check your spam folder or email us your order number.
Yes. We deliver free to all 50 states and Washington, D.C. We can't deliver to PO boxes or APO, FPO or DPO addresses.
Lights
Each section of lights runs on its own circuit, so one bad bulb never darkens the rest of the tree. If a section stops working within 3 years, email us a photo and we send a replacement.
It depends on the version you pick. Warm white gives the soft glow of candlelight, multicolor is the classic colored look and dual color switches between the two. The light options on the product page show what each tree comes in.
It depends on the height. The size table on each product page lists the number of lights and branch tips for every height.
No. The lights connect through the trunk, so you plug the tree in once. The foot switch turns it on and off.
Yes, decorate it like any tree. Ornaments, garlands and extra lights all work.
Setup and storage
About 15 minutes, one person. The branches are hinged and the lights are already on: stack the sections, let the branches drop and shape the tips.
No tools needed. The sections slot together and the branches drop into place on their hinges.
Start at the bottom and work your way up. Pull each tip out and slightly up, all the way round the tree. The gloves in the box protect your hands.
Fold the branches up, lift the sections apart and put them in the storage bag that comes with the tree. It packs away neatly until next December.
It's made to come back out every December for years. Store it dry in its bag, and the tree and its lights are covered for 3 years.
Returns and warranty
Yes. You have 30 days from delivery. Pack the tree back in its box, email us and we send you the next steps.
Email us your order number within 30 days of delivery. We reply within one business day with the next steps.
Your tree and its lights are covered for 3 years. If a section of lights stops working, email us a photo and we send a replacement.
Email us within 7 days of delivery with your order number and a few photos. We send a replacement part or item at no cost.
Orders and payment
Yes, every price is in US dollars and delivery is free to every US address. Taxes are calculated at checkout.
Major credit and debit cards, plus the wallets shown at checkout. You see every available payment method before you pay.
Email us as soon as possible with your order number. If your tree hasn't shipped yet, we change or cancel it for you.
Yes. Payments go through an encrypted checkout and we never see your full card details.
The tree itself
The tips are hand-shaped from a mix of PE and PVC, so the tree looks full and natural up close and from every side.
Artificial tips don't drop needles. A flocked tree can lose a little white flock the first time you shape the branches, after that it settles.
No, artificial trees have no scent. Many families add a pine-scented candle for the full Christmas smell.
Kids, pets and safety
The wide steel stand keeps the tree steady. As with any lit tree, keep the plug and cable out of reach and keep an eye on curious pets.
The wide steel stand keeps it steady, with felt-padded feet that protect your floor. Set it up on a flat surface.
Like any lit tree, switch it off when you go to bed or leave the house. The foot switch makes that easy.
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Email support@yourchristmastree.co