Shipping policy

At YourChristmasTree, we place great importance on clear, transparent and reliable delivery. Below you will find all the important information about our delivery areas, processing times and shipping procedures.

1. Delivery Area

We deliver to all 50 US states and Washington, D.C. Orders from other countries cannot be processed at this time.

Because of the size of the boxes, we can't deliver to PO boxes or APO, FPO or DPO addresses.

2. Delivery Address

Your order will be shipped to the delivery address provided during checkout. Please ensure all details are complete and correct, as incorrect or incomplete addresses may lead to delays or returns. If you spot a mistake, email us right away. We can change the address until your order ships.

3. Order Processing Time

Orders placed before 2 PM Eastern Time on a business day are processed within 1 business day. (Valid Monday to Friday, excluding federal holidays.)

Orders placed after 2 PM Eastern Time, on weekends or on federal holidays are processed from the next business day.

4. Shipping Time

Once processed, your order is shipped with tracking. The average delivery time is:

Contiguous United States: 3 to 6 business days (Monday to Friday)
Alaska and Hawaii: up to 10 business days

Shipping time may vary due to:

Seasonal demand in the weeks before Christmas
Logistics or transport capacity
Weather or carrier disruption
Federal holidays

5. Total Estimated Delivery Time

Total delivery time includes:

Processing time: 1 business day
Shipping time: 3 to 6 business days (up to 10 to Alaska and Hawaii)

Estimated total: approximately 4 to 7 business days from the date of purchase within the contiguous United States. Every product page shows an estimated delivery window for your order before you buy.

Please note: These are estimates. External factors may affect delivery times. If we cannot ship your order within the time stated above, we will let you know by email and give you the choice to wait for your order or cancel it for a full refund.

6. Christmas Delivery

Order by Friday, December 11 for delivery before December 25 within the contiguous United States, or by Friday, December 4 for Alaska and Hawaii. Orders after these dates still ship as fast as possible, but we can't guarantee delivery before Christmas.

7. Shipping Costs

Shipping is completely free on all orders. There is no minimum order value and there are no additional shipping or handling fees. Where sales tax applies, it's calculated at checkout.

8. Secure Payment Options

We offer secure, SSL-encrypted payment methods:

Visa
Mastercard
Maestro
Apple Pay
Google Pay
Shop Pay

All payments are processed securely through our payment service provider.

9. Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation with your tracking link. You can track your delivery at any time using the link in that email.

Larger trees and orders with accessories can arrive in more than one box, sometimes on different days. Each box has its own tracking number.

Please note: Tracking updates usually appear within 24 hours after the package has been handed to the carrier.

10. Failed Delivery or Incorrect Address

If delivery is not possible due to an incorrect or incomplete address:

The package may be returned to us
We will contact you to clarify
We offer redelivery or a suitable solution

Please check your delivery address carefully at checkout.

11. Delivery Confirmation

Once a package has been marked as delivered by the carrier, the delivery is considered complete.

If the package cannot be found, check with neighbors and around your building first, then email us within 7 days. We will gladly assist you in contacting the carrier and investigating the matter. If a box arrives damaged, take photos of the box and the item and email us. We send a replacement part or item at no cost.

12. Contact

Email: info@yourchristmastree.co
Phone: +31 6 43 69 98 76
Contact form: https://yourchristmastree.co/pages/contact