Refund policy

Last updated: October 21, 2026

Returns

We want you to love your tree. If it isn't right, you can return it within 30 days of delivery.

How to start a return

  1. Email support@yourchristmastree.co with your order number and the items you want to return.
  2. We reply within one business day with the return address and instructions. We can't accept items sent back without contacting us first.
  3. Pack the items in their original box with all parts, including the stand, the remote or foot switch and the storage bag if one was included.

Conditions

  • Returns must be requested within 30 days of delivery.
  • Items must be unused or only set up to try, clean, complete and in the original packaging.
  • Return shipping is paid by you, unless the item arrived damaged, defective or not as ordered. In those cases we pay.
  • We don't charge restocking fees.
  • Gift cards can't be returned.

Refunds

When your return arrives, we check it and refund the full item price to your original payment method within 5 business days. Your bank or card issuer can take a few more days to show it. Shipping was free, so nothing is deducted for it.

If a returned item is incomplete, damaged by use or not in its original packaging, we may refund part of the price or send it back to you. We always email you first.

Damaged, defective or wrong items

Email us within 7 days of delivery with your order number and a few photos. We send a free replacement part, a replacement item or a full refund. You don't pay any shipping for this.

Cancellations

You can cancel free of charge until your order ships. Email us as soon as possible. Once it has shipped, the return steps above apply.

Exchanges

Need a different height or style? Start a return for the first item and place a new order, or email us and we help you switch.

3-year limited warranty

Every tree is covered for 3 years from the delivery date against defects in materials and workmanship. This includes the pre-strung lights, the hinges, the pole and the stand.

If a light section stops working or a part fails under normal indoor use, email us your order number, a short description and a photo or video. We send a replacement part or section free of charge, or a replacement tree if the problem can't be fixed with a part.

The warranty doesn't cover damage from accidents, misuse, outdoor use, modifications, power surges, pets or normal wear, such as tips that fade after years of use. It doesn't cover bulbs you add yourself. Keep your order confirmation as proof of purchase.

Questions

Email support@yourchristmastree.co. We reply within one business day.